Content Request Processing Delays

Incident Report for AX Semantics

Resolved

This incident has been resolved.

Posted Jul 02, 2021 - 10:29 CEST

Update

Requested content generations on non-High availability renderings will be restarted again and be delivered soon.

Posted Jul 02, 2021 - 09:54 CEST

Monitoring

A fix has been implemented and deployed to production.

Posted Jul 02, 2021 - 09:33 CEST

Identified

We have found a potential problematic update and are rolling back some changes.

Posted Jul 02, 2021 - 09:10 CEST

Update

We are continuing to investigate this issue.

Posted Jul 02, 2021 - 09:09 CEST

Investigating

Our rendering infrastructure is running behind which is causing delay in content delivering.

Posted Jul 01, 2021 - 18:30 CEST

This incident affected: NLG Cloud (NLG Cloud Cockpit, Text Engine).