All Systems Operational

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Status Dashboard: Current system status of our NLG Cloud infrastructure, known outages and scheduled maintenance events are announced here.

NLG Cloud Operational
90 days ago
99.97 % uptime
Today
NLG Cloud Cockpit ? Operational
Data API ? Operational
90 days ago
99.95 % uptime
Today
Text Engine ? Operational
90 days ago
99.97 % uptime
Today
NEXT (v3) ? Operational
90 days ago
99.98 % uptime
Today
Metrics ? Operational
Login Authentication API ? Operational
Direct API ? Operational
90 days ago
100.0 % uptime
Today
Personalized Commerce ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Dec 8, 2022

No incidents reported today.

Dec 7, 2022

No incidents reported.

Dec 6, 2022

No incidents reported.

Dec 5, 2022

No incidents reported.

Dec 4, 2022

No incidents reported.

Dec 3, 2022
Resolved - This incident has been resolved.
Dec 3, 22:00 CET
Update - User-facing generations and high priority generations are back to normal parameters. For bulk generations in the background, we are recovering now over the next few hours, inside SLA'ed parameters.
Dec 3, 11:05 CET
Monitoring - A fix has been implemented, and we are monitoring the recovery now.
Dec 3, 10:57 CET
Identified - We have identified the component that is causing the processing outage. Our Queuing Infrastructure is affected, user-facing APIs are not affected, and no data loss has occured.
Dec 3, 10:27 CET
Investigating - We have identified an ongoing incident that leads to highly increased processing times, and are investigating.
Dec 3, 10:07 CET
Dec 2, 2022

No incidents reported.

Dec 1, 2022
Completed - The scheduled maintenance has been completed.
Dec 1, 04:22 CET
Verifying - The database upgrades are finished. We are currently monitoring the generation backlog.
Dec 1, 01:11 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 17:00 CET
Scheduled - We will be undergoing scheduled maintenance.

During a 8 hours time window, we will upgrade some databases, which will result in some of our services being down for a very short time frame each. These time frames are very short but will be distributed during the maintenance window.

Impact:
* The NLG Cloud Cockpit will be offline for a while.
* APIs can return 500-type Errors.
* Content Generation will be delayed (up to multiple hours), but processed automatically as requested.
* Instant Generation will be returning 500 Errors or returning the text outside of the real-time window.
* Some Direct API generation requests might return 500 Errors.

Nov 23, 17:20 CET
Nov 30, 2022
Resolved - This incident has been resolved.
Nov 30, 08:36 CET
Update - We are continuing to monitor for any further issues.
Nov 29, 16:31 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 29, 15:41 CET
Investigating - Our text engine infrastructure is running behind which is causing delay in content delivering, for non-SLA'ed customers. No data willbe lost and the system will caught up in hours.
Nov 29, 15:14 CET
Nov 29, 2022
Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.